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All purchases made at http://www.massumeh.com will be subject to the general conditions of purchase set out in this document.

The selling part is the company MASSUMEH S.L. S.L. and is domiciled at C / General Arrando, 9 – Bis – Bajo – 28010 Madrid, with CIF number B81640393, and is the owner of the online store hosted on the domain www.massumeh.com.

The sales held will be considered as distance sales and for this purpose they will be subject to current Spanish legislation on the subject.

MASSUMEH S.L is registered in the Mercantile Register of Madrid, Volume 11.916, Book 0, Section 8, Folio 63, Page M-187137, Inscription 1 …

MASSUMEH S.L is registered in the remote vendor register: 2018/2362/13/28/7/V

Purchases made through the website www.massumeh.com will be understood to be made at C / General Arrando, 9 – Bis – Bajo – 28010 Madrid (Spain), without prejudice to what is legally established for those contracts in which it intervenes as a party. buyer a consumer.

MASSUMEH S.L reserves the right to modify at any time the presentation, configuration and location of the website, as well as the contents and conditions required to use them.

MASSUMEH S.L conditions the use of the online store, upon prior completion of the corresponding User registration, in order to collect the necessary data from the user to be able to send the purchased products, as well as to be able to manage the collection thereof.

This document can be stored and printed by the client.


All products and / or services offered through our store include a complete list of its characteristics and price. However, if the customer has any questions about them, he can contact us by phone 914487600 or by email info@massumeh.com

In general, the customer can acquire different cosmetic and beauty products through our website.


MASSUMEH S.L. makes available to you the following means of payment:

3.1 Credit Card: We guarantee that all the transactions carried out at www.massumeh.com are made through to secure server, with the SSL (Secure socket layer) encryption protocol that makes all the information transmitted encrypted through the network.

MASSUMEH SL at no time sees or records the data related to your credit card, as these are managed and entered directly through a virtual payment gateway or POS (Point of Sale) provided by the entity CAIXABANK SA, which meets all the security conditions required by Spanish regulations.

Credit card fraud is a crime and MASSUMEH S.L will take legal action against anyone who makes a fraudulent transaction in our online store.

3.2 Payment through PayPal service: To be able to use this means of payment, you must have a valid Paypal account. This payment system is based on the SSL standard that guarantees total confidentiality of the data. To consult more conditions of this service you can consult the provider’s website: https://www.paypal.es


All prices include VAT applicable in the Spanish Common Territory which, depending on the type of product and / or service, will be the one in force at any given time.

The prices of the products do not include the shipping costs that will be added to the invoice in those cases in which it proceeds in accordance with these conditions of sale. (except in those cases in which the shipping costs are expressly included in the price). In any case, during the purchase process, the customer will be warned of the amount to which the shipping costs, if any, are applicable.

In the sales with destination to the Canary Islands, Ceuta and Melilla, as well as rest of Europe or countries not members of the U.E. the IGIC, IPSI, rate, commission or tax that corresponds to it will be applied, as the case may be. If you are going to make your purchase from any of these territories you must contact us previously through the following address: info@massumeh.com, or phone number 914487600.

The prices and the availability of the products are valid except for end of stock or typographical error.

Orders will be handled in strict order of receipt, according to Article 9 of the Retail Trade Law.

In case of finishing the stocks or places of a product or course requested, this circumstance will be brought to the attention of the client and, at his / her choice, the order will be canceled or a product or course of similar features and benefits will be offered. In the event that it is not possible to contact the customer, the order will be canceled automatically.


The shipping costs, in those cases in which they are passed on to the buying party, will be clearly broken down in the purchase process and their amount may depend, where appropriate, on the chosen means of delivery, the place of destination, etc. However, MASSUMEH S.L., always puts at the disposal of the client the option of collection in our store located in C / General Arrando, 9 – Bis – Bajo of Madrid.


Once the product has been purchased and the order confirmed, it will be delivered to the address provided by the client within 7 days from the verification of payment if the shipment is directed to the common territory, to the Canary Islands, Ceuta and Melilla, within 10 days if it is addressed to any state of the European Union. However, if by some unforeseeable circumstance MASSUMEH S.L. could not attend the order immediately, this circumstance will be brought to the attention of the customer through the communication channels provided by the same offering the possibility of waiting or canceling the order proceeding, in the latter case, to refund the amount received.
In no case will be sent to postal sections. For orders outside the European Union, you should contact our customer service directly.


In accordance with current regulations, the customer has a period of 14 working days from the date of receipt of the order to exercise the right of withdrawal on the purchase.

To exercise this right, the client will send an email to the following address customerservices@massumeh.com, indicating the order number and the products to be returned and the reasons. In this case the client must send at his expense to the address C / General Arrando, 9 – Bis – Bajo, 28010 of Madrid, all the items that make up the order in its original state (packaging, labels, accessories, etc). Once received MASSUMEH S.L. will check and inspect the status of returned products before proceeding with the refund. Verified the shipment and assuming that the returned products are in perfect condition and without unpacking, MASSUMEH S.L. will proceed to refund the amount of the order (excluding shipping costs), in those cases where appropriate, within 30 days from the receipt of the goods sent by the customer.

If there had been an error attributable to MASSUMEH S.L. In the realization of the shipment or the product is defective, the return costs are borne by MASSUMEH S.L. that will make the substitution of said products or the refund of the price without any charge and as soon as the client communicates it. Once the return has been received and the merchandise has been checked, MASSUMEH S.L. proceed, at the customer’s discretion, to replace the product or return the amounts received from the customer in full and in the form of payment made within a maximum period of 30 days.

In any of the cases described above, the purchased products or services will not be returned in any of the following characteristics:

The products that are destined to the corporal hygiene or that, by reason of their nature, can not be returned or appreciate that they have been used.
Products that can deteriorate or expire quickly (example: foods and beverages with an expiration period cut, as well as those that have to be stored in a refrigerated way).

The products or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (example: creams, soaps, cosmetics, etc)

The provision of any services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been been completely executed by the employer, you will have lost your right of withdrawal.

Books, videos or other products subject to immediate copying (unless returned without unsealing). In the event that the product has been unsealed, it will only be exchanged for another identical title.

Are goods made according to the consumer’s specifications or clearly personalized.

All our products have the legally established guarantee. In those non-perishable or consumable products, customers will have a post-sale guarantee, two years from the date of delivery of the product, for the repair or replacement of products granted by the manufacturer.

MASSUMEH S.L. It offers its customers a service of after-sales orientation and customer service, through the telephone (+34) 91 448 7600 or email customerservices@massumeh.com


The contents provided by MASSUMEH are subject to the rights of intellectual and industrial property and are the exclusive property of MASSUMEH S.L. By acquiring a product MASSUMEH S.L. does not grant the purchaser any right of alteration, exploitation, reproduction, distribution or public communication about it, reserving MASSUMEH S.L. all these rights. The cession of the aforementioned rights will require the prior written consent of MASSUMEH S.L. The client may not make such content available to third parties.

The intellectual property extends, in addition to the content included in www.massumeh.com, to its graphics, logos, design, images and source code used for its programming.

MASSUMEH and its logo are trademarks of MASSUMEH S.L. All brands, graphics, texts, compositions, logos and designs that appear in the designs of the website, user manuals, packaging, etc., are property of MASSUMEH S.L. S.L., It is strictly forbidden to use any of these elements in any way without the prior written authorization of MASSUMEH S.L. S.L., It is also not authorized to create modifications based on any of these elements, regardless of the form used.


Privacy Policy.

In compliance with article 10.2 of Law 34/2002 of July 11, Services of the Information Society, MASSUMEH S.L. has included the information required by the aforementioned article and the one related to its privacy policy, on its website, in the sections Legal Notice and Privacy Policy and Data Protection. The client, by accepting these General Conditions, declares to know this information and accept it.

Data Protection.

Through this Contract, the client grants his express consent for the collection and processing of his personal data that are necessary for the provision of the service regulated in these Conditions by MASSUMEH S.L.

Your personal information will be used for our relationship and to provide our services. These data are necessary to be able to relate to you, which allows us to use your information within the law. Also, may be aware of your information those entities that need access to it so that we can provide our services. We will retain your information during our relationship and as long as the applicable laws bind us. At any time you can contact us to know what information we have about you, rectify it if it is incorrect and eliminate it once our relationship is over. You also have the right to request the transfer of your information to another entity (portability). To request any of these rights, you must make a written request to our address, along with a photocopy of your ID:

MASSUMEH, SL, C / GENERAL ARRANDO, 9 BIS, BAJO, CP 28010, MADRID (Madrid). If you understand that your rights have been disregarded, you can file a complaint with the Spanish Agency for Data Protection (www.agpd.es).

Access to third party data by Customer Account:

For the provision of the services that are the object of this Contract, it may be necessary to access data of which the client owns. The customer authorizes MASSUMEH S.L. the access, to said data, which in no case will have the legal consideration of communication or cession of data, but of simple access to them as a necessary element for the realization of the established services.
Both the client and MASSUMEH S.L. they assume the responsibilities that may correspond to them, derived from the current legislation on protection of personal data, specifically from Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (General regulation of data protection) and very especially in relation to the pacts prevented in the following paragraphs.

MASSUMEH S.L. must strictly comply with and observe, in relation to the development of the services that are the object of this contract, all the provisions of the aforementioned regulations for the protection of personal data.

Consequently, MASSUMEH S.L. will only treat the personal data owned by the client, for the fulfillment of the obligations derived from this contract, according to the client’s instructions, committing not to apply them or use them for a purpose other than that indicated, as well as not to communicate them, not even for their conservation , to other people unless the express consent of the client has been obtained for it.

MASSUMEH S.L. undertakes to apply the necessary security measures to the personal data of the client to avoid their alteration, loss, treatment or unauthorized access, taking into account the state of the technology, the nature of the stored data and the risks to which they are exposed , whether they come from human action or from the physical or natural environment.

MASSUMEH S.L. it will only allow access to the personal data of the client, to the personnel necessary for the provision of entrusted services, undertaking to communicate and enforce its employees assigned to the tasks performed on behalf of the client, the content of this contract.

The client guarantees MASSUMEH S.L. that it complies at all times with the obligations that the owner of the data imposes the current applicable legislation on the Protection of Personal Data. In the event of breach by the Client of its obligations as set forth in this clause or those derived from the applicable legislation on data protection, it assumes full responsibility that could be made to MASSUMEH S.L. as a consequence of any type of administrative sanctions imposed by the corresponding authorities, as well as of the damages and losses by judicial or extrajudicial procedures against MASSUMEH S.L.

Massumeh will not send you commercial communications unless you expressly authorize us to do so through the forms or clauses enabled for that purpose in our website or in our establishments. If you authorize such commercial communications, you can be sent by any of the following means: telephone, email, sms, whatsapp or by post or telematic.


Electronic contracts concluded by MASSUMEH S.L. in which a consumer participates as a counterparty, they will be presumed to be celebrated in the place where they have their habitual residence in Spanish territory. In those cases in which the consumer does not have his habitual residence in Spanish territory, the contract will be understood to be celebrated at the address of MASSUMEH S.L.

The electronic contracts concluded between MASSUMEH S.L. in which a businessman or professional acts as counterpart, they will be understood to be celebrated at the address of MASSUMEH S.L. located in C / General Arrando, 9 – Bis – Bajo – 28010 Madrid

For the interpretation and / or compliance with these general conditions, the Laws of Spain will apply.

The parties, without prejudice to the provisions of the preceding paragraphs, waiving the jurisdiction that may apply, in those cases in which submission is possible, submit for any questions that may arise in the interpretation or compliance with these General Conditions of Hiring the jurisdiction of the Courts and Tribunals of Madrid capital.


All notices, requests, requests and other communications that have to be made by the parties in relation to these General Conditions, must be made in writing and it will be understood that they have been duly made when they have been delivered by hand or sent by ordinary mail to address of the other party or to the electronic mail of this one, or to any other domicile or electronic mail that to this effects each part could indicate to the other.


If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having said disposition, or the part of it that was affected, by not putting.